/* =========================================
   SELF-SERVICE PORTAL STYLES
   ========================================= */

/* --- Department Colors --- */
:root {
    --ss-dept-it: #3b82f6;
    --ss-dept-it-bg: rgba(59, 130, 246, 0.15);
    --ss-dept-hr: #10b981;
    --ss-dept-hr-bg: rgba(16, 185, 129, 0.15);
    --ss-dept-recruiting: #8b5cf6;
    --ss-dept-recruiting-bg: rgba(139, 92, 246, 0.15);

    /* Status Colors */
    --ss-status-open: #f59e0b;
    --ss-status-open-bg: rgba(245, 158, 11, 0.15);
    --ss-status-in-progress: #3b82f6;
    --ss-status-in-progress-bg: rgba(59, 130, 246, 0.15);
    --ss-status-resolved: #10b981;
    --ss-status-resolved-bg: rgba(16, 185, 129, 0.15);
    --ss-status-closed: #6b7280;
    --ss-status-closed-bg: rgba(107, 114, 128, 0.15);
    --ss-status-on-hold: #ef4444;
    --ss-status-on-hold-bg: rgba(239, 68, 68, 0.15);
}

/* =========================================
   DASHBOARD STYLES
   ========================================= */

.ss-dashboard {
    display: flex;
    flex-direction: column;
    gap: 2rem;
}

/* Welcome Section */
.ss-welcome {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 1rem;
}

.ss-welcome-text h1 {
    margin: 0;
    font-size: 1.75rem;
    font-weight: 600;
    color: var(--text-primary);
}

.ss-welcome-text p {
    margin: 0.25rem 0 0;
    color: var(--text-secondary);
    font-size: 1rem;
}

/* Stats Cards */
.ss-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 1rem;
}

.ss-stat-card {
    background: var(--bg-surface);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 1.25rem;
    text-align: center;
    transition: all 0.2s ease;
}

.ss-stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.ss-stat-number {
    display: block;
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
}

.ss-stat-label {
    display: block;
    margin-top: 0.5rem;
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.ss-stat-open .ss-stat-number { color: var(--ss-status-open); }
.ss-stat-progress .ss-stat-number { color: var(--ss-status-in-progress); }
.ss-stat-resolved .ss-stat-number { color: var(--ss-status-resolved); }

/* Sections */
.ss-section {
    background: var(--bg-surface);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 1.5rem;
}

.ss-section h2 {
    margin: 0 0 1rem;
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.ss-section h2 i {
    color: var(--text-secondary);
}

.ss-section-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1rem;
}

.ss-section-header h2 {
    margin: 0;
}

/* Filters */
.ss-filters {
    display: flex;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.ss-search {
    position: relative;
    flex: 1;
    min-width: 200px;
}

.ss-search i {
    position: absolute;
    left: 0.75rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-tertiary);
    font-size: 0.875rem;
}

.ss-search input {
    width: 100%;
    padding: 0.5rem 0.75rem 0.5rem 2.25rem;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    background: var(--input-bg);
    color: var(--text-primary);
    font-size: 0.875rem;
    transition: border-color 0.2s;
}

.ss-search input:focus {
    outline: none;
    border-color: var(--border-focus);
}

.ss-search input::placeholder {
    color: var(--text-tertiary);
}

.ss-select {
    padding: 0.625rem 2.25rem 0.625rem 1rem;
    border: 1px solid var(--border-color);
    border-radius: 10px;
    background: var(--bg-surface);
    color: var(--text-primary);
    font-size: 0.9375rem;
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='%236b7280' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 0.75rem center;
    background-size: 12px;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
    min-width: 140px;
}

.ss-select:hover {
    border-color: var(--primary-gradient-start);
    background-color: var(--bg-surface-hover);
}

.ss-select:focus {
    outline: none;
    border-color: var(--primary-gradient-start);
    box-shadow: 0 0 0 3px rgba(var(--primary-rgb, 59, 130, 246), 0.15);
}

/* Tickets List */
.ss-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.ss-ticket-row {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 0.875rem 1rem;
    background: var(--bg-surface);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ss-ticket-row:hover {
    background: var(--bg-surface-hover);
    border-color: var(--border-color-hover);
}

.ss-ticket-dept {
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    flex-shrink: 0;
}

.ss-ticket-dept.it {
    background: var(--ss-dept-it-bg);
    color: var(--ss-dept-it);
}

.ss-ticket-dept.hr {
    background: var(--ss-dept-hr-bg);
    color: var(--ss-dept-hr);
}

.ss-ticket-dept.recruiting {
    background: var(--ss-dept-recruiting-bg);
    color: var(--ss-dept-recruiting);
}

.ss-ticket-info {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.ss-ticket-id {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    font-family: monospace;
}

.ss-ticket-subject {
    font-size: 0.875rem;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ss-ticket-status {
    padding: 0.25rem 0.625rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
    flex-shrink: 0;
}

.ss-ticket-status.open {
    background: var(--ss-status-open-bg);
    color: var(--ss-status-open);
}

.ss-ticket-status.in-progress {
    background: var(--ss-status-in-progress-bg);
    color: var(--ss-status-in-progress);
}

.ss-ticket-status.resolved {
    background: var(--ss-status-resolved-bg);
    color: var(--ss-status-resolved);
}

.ss-ticket-status.closed {
    background: var(--ss-status-closed-bg);
    color: var(--ss-status-closed);
}

.ss-ticket-status.on-hold {
    background: var(--ss-status-on-hold-bg);
    color: var(--ss-status-on-hold);
}

.ss-ticket-time {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    flex-shrink: 0;
    min-width: 60px;
    text-align: right;
}

.ss-ticket-arrow {
    color: var(--text-tertiary);
    transition: transform 0.2s;
}

.ss-ticket-row:hover .ss-ticket-arrow {
    transform: translateX(4px);
    color: var(--text-secondary);
}

/* Activity Feed */
.ss-activity-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.ss-activity-item {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
}

.ss-activity-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--primary-color);
    margin-top: 6px;
    flex-shrink: 0;
}

.ss-activity-content {
    flex: 1;
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    align-items: baseline;
}

.ss-activity-text {
    color: var(--text-primary);
    font-size: 0.875rem;
}

.ss-activity-time {
    color: var(--text-tertiary);
    font-size: 0.75rem;
}

/* Empty States */
.ss-empty {
    text-align: center;
    padding: 3rem 1rem;
    color: var(--text-secondary);
}

.ss-empty i {
    font-size: 3rem;
    opacity: 0.5;
    margin-bottom: 1rem;
    display: block;
}

.ss-empty p {
    margin: 0 0 1rem;
}

.ss-empty-small {
    text-align: center;
    padding: 1.5rem;
    color: var(--text-tertiary);
}

.ss-empty-small p {
    margin: 0;
}

/* Loading */
.ss-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 1rem;
    padding: 3rem;
    color: var(--text-secondary);
}

.ss-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--border-color);
    border-top-color: var(--primary-color);
    border-radius: 50%;
    animation: ss-spin 0.8s linear infinite;
}

.ss-spinner-small {
    width: 16px;
    height: 16px;
    border: 2px solid currentColor;
    border-top-color: transparent;
    border-radius: 50%;
    animation: ss-spin 0.8s linear infinite;
    display: inline-block;
}

@keyframes ss-spin {
    to { transform: rotate(360deg); }
}

/* =========================================
   BUTTON STYLES
   ========================================= */

.ss-btn-primary {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.25rem;
    background: linear-gradient(135deg, var(--primary-gradient-start), var(--primary-gradient-end));
    color: var(--primary-text-on-dark);
    border: none;
    border-radius: 8px;
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ss-btn-primary:hover:not(:disabled) {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.3);
}

.ss-btn-primary:active {
    transform: translateY(0);
}

.ss-btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.ss-btn-secondary {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.25rem;
    background: var(--bg-surface);
    color: var(--text-primary);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ss-btn-secondary:hover:not(:disabled) {
    background: var(--bg-surface-hover);
    border-color: var(--border-color-hover);
}

.ss-btn-secondary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* =========================================
   FORM STYLES
   ========================================= */

.ss-submit-form {
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.ss-form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.ss-form-group label {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-primary);
}

.ss-form-group label .required {
    color: var(--color-danger);
}

.ss-form-control {
    padding: 0.875rem 1rem;
    border: 1px solid var(--border-color);
    border-radius: 10px;
    background: var(--bg-surface);
    color: var(--text-primary);
    font-size: 0.9375rem;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

.ss-form-control:hover:not(:disabled):not(:focus) {
    border-color: var(--border-color-hover);
    background: var(--bg-surface-hover);
}

.ss-form-control:focus {
    outline: none;
    border-color: var(--primary-gradient-start);
    box-shadow: 0 0 0 3px rgba(var(--primary-rgb, 59, 130, 246), 0.15);
    background: var(--bg-surface);
}

.ss-form-control::placeholder {
    color: var(--text-tertiary);
}

.ss-form-control.error {
    border-color: var(--color-danger);
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.15);
}

.ss-form-control:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    background: var(--bg-app);
}

textarea.ss-form-control {
    resize: vertical;
    min-height: 120px;
    line-height: 1.5;
}

select.ss-form-control {
    cursor: pointer;
    appearance: none;
    padding-right: 2.5rem;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='%236b7280' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 1rem center;
    background-size: 12px;
    padding-right: 2.5rem;
}

.ss-form-error {
    font-size: 0.75rem;
    color: var(--color-danger);
}

.ss-form-hint {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    text-align: right;
}

.ss-form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 0.75rem;
    margin-top: 0.5rem;
    padding-top: 1rem;
    border-top: 1px solid var(--border-color);
}

/* Submit Success */
.ss-submit-success {
    text-align: center;
    padding: 2rem 1rem;
}

.ss-success-icon {
    font-size: 3rem;
    color: var(--color-success);
    margin-bottom: 1rem;
}

.ss-submit-success h3 {
    margin: 0 0 0.5rem;
    color: var(--text-primary);
}

.ss-submit-success p {
    margin: 0 0 0.5rem;
    color: var(--text-primary);
}

.ss-success-subtext {
    color: var(--text-secondary) !important;
    font-size: 0.875rem;
    margin-bottom: 1.5rem !important;
}

/* =========================================
   TICKET DETAILS STYLES
   ========================================= */

.ss-ticket-details {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.ss-details-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
}

.ss-details-id-status {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.ss-details-id {
    font-family: monospace;
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.ss-details-status {
    padding: 0.25rem 0.625rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.ss-details-status.open {
    background: var(--ss-status-open-bg);
    color: var(--ss-status-open);
}

.ss-details-status.in-progress {
    background: var(--ss-status-in-progress-bg);
    color: var(--ss-status-in-progress);
}

.ss-details-status.resolved {
    background: var(--ss-status-resolved-bg);
    color: var(--ss-status-resolved);
}

.ss-details-status.closed {
    background: var(--ss-status-closed-bg);
    color: var(--ss-status-closed);
}

.ss-details-status.on-hold {
    background: var(--ss-status-on-hold-bg);
    color: var(--ss-status-on-hold);
}

.ss-details-dept {
    padding: 0.25rem 0.625rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.ss-details-dept.it {
    background: var(--ss-dept-it-bg);
    color: var(--ss-dept-it);
}

.ss-details-dept.hr {
    background: var(--ss-dept-hr-bg);
    color: var(--ss-dept-hr);
}

.ss-details-dept.recruiting {
    background: var(--ss-dept-recruiting-bg);
    color: var(--ss-dept-recruiting);
}

.ss-details-section {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.ss-details-section h3 {
    margin: 0;
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-primary);
}

.ss-details-section label {
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.ss-details-description {
    background: var(--bg-surface-hover);
    border-radius: 8px;
    padding: 1rem;
    color: var(--text-primary);
    font-size: 0.875rem;
    line-height: 1.6;
    white-space: pre-wrap;
}

.ss-details-empty {
    color: var(--text-tertiary);
    font-style: italic;
}

.ss-details-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 1rem;
    padding: 1rem;
    background: var(--bg-surface-hover);
    border-radius: 8px;
}

.ss-meta-item {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.ss-meta-item label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.ss-meta-item span {
    font-size: 0.875rem;
    color: var(--text-primary);
}

.ss-priority-badge {
    display: inline-block;
    padding: 0.125rem 0.5rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
}

.ss-priority-badge.low {
    background: var(--pill-gray);
    color: var(--pill-gray-text);
}

.ss-priority-badge.medium {
    background: var(--pill-blue);
    color: var(--pill-blue-text);
}

.ss-priority-badge.high {
    background: var(--pill-orange);
    color: var(--pill-orange-text);
}

.ss-priority-badge.urgent {
    background: var(--pill-red);
    color: var(--pill-red-text);
}

/* Resolution Section */
.ss-resolution {
    background: var(--color-success-bg);
    border-radius: 8px;
    padding: 1rem;
}

.ss-resolution label {
    color: var(--color-success) !important;
}

/* Timeline */
.ss-timeline {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    padding-left: 0.75rem;
    border-left: 2px solid var(--border-color);
}

.ss-timeline-item {
    display: flex;
    gap: 0.75rem;
    margin-left: -0.875rem;
}

.ss-timeline-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: var(--primary-color);
    border: 2px solid var(--bg-surface);
    flex-shrink: 0;
    margin-top: 4px;
}

.ss-timeline-item.creation .ss-timeline-dot {
    background: var(--color-success);
}

.ss-timeline-item.internal .ss-timeline-dot {
    background: var(--color-warning);
}

.ss-timeline-content {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.ss-timeline-header {
    display: flex;
    align-items: baseline;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.ss-timeline-author {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-primary);
}

.ss-timeline-time {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.ss-timeline-text {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

/* Status Message Footer */
.ss-details-footer {
    margin-top: 1rem;
}

.ss-status-message {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1rem;
    border-radius: 8px;
    font-size: 0.875rem;
}

.ss-status-message i {
    font-size: 1.25rem;
    flex-shrink: 0;
}

.ss-status-message.info {
    background: var(--ss-status-open-bg);
    color: var(--ss-status-open);
}

.ss-status-message.progress {
    background: var(--ss-status-in-progress-bg);
    color: var(--ss-status-in-progress);
}

.ss-status-message.success {
    background: var(--ss-status-resolved-bg);
    color: var(--ss-status-resolved);
}

.ss-status-message.closed {
    background: var(--ss-status-closed-bg);
    color: var(--ss-status-closed);
}

.ss-status-message.warning {
    background: var(--ss-status-on-hold-bg);
    color: var(--ss-status-on-hold);
}

/* =========================================
   RESPONSIVE STYLES
   ========================================= */

@media (max-width: 768px) {
    .ss-welcome {
        flex-direction: column;
        align-items: flex-start;
    }

    .ss-section-header {
        flex-direction: column;
    }

    .ss-filters {
        width: 100%;
    }

    .ss-search {
        width: 100%;
    }

    .ss-ticket-row {
        flex-wrap: wrap;
    }

    .ss-ticket-info {
        order: 3;
        width: 100%;
        margin-top: 0.5rem;
    }

    .ss-ticket-time {
        margin-left: auto;
    }

    .ss-ticket-arrow {
        display: none;
    }

    .ss-details-header {
        flex-direction: column;
    }

    .ss-details-meta {
        grid-template-columns: 1fr 1fr;
    }

    .ss-form-actions {
        flex-direction: column-reverse;
    }

    .ss-form-actions button {
        width: 100%;
        justify-content: center;
    }
}

@media (max-width: 480px) {
    .ss-stats {
        grid-template-columns: 1fr;
    }

    .ss-filters {
        flex-direction: column;
    }

    .ss-select {
        width: 100%;
    }

    .ss-details-meta {
        grid-template-columns: 1fr;
    }
}